Airtel Sierra Leone Limited is firmly on schedule to commission its new Data Centre. The move is to affirm the company’s commitment to the continuous improvement of service to all customers throughout the country, says top management.
Over the last six months, Airtel SL has made deliberate efforts in improving the Quality of Service (QoS), via appreciating the interactions and feedback of customers, partners as well as the regulator.
The company has held discussions with key stakeholders, including the industry regulator, the National Telecommunications Commission (NATCOM), to explore ways of enhancing the customer experience within Sierra Leone.
These discussions are part of a consultative process, which has been essential to the company’s goal to provide an enabling environment for business and support innovation within Sierra Leone.
It is in line with these efforts that they have diligently implemented a Network Improvement Plan (NIP), which was rolled out in July 2015, following a series of progressive meetings with NATCOM.
As of date, Airtel has made significant strides by upgrading some of its key sites to augment its network coverage and improve on quality.
Already, 52 new 3G (third generation) sites are on air and civil works are on-going to bring up a further 25 new sites, which are scheduled to be on air by the end of this month.
11 2G (second generation) sites are currently being upgraded to improve our service on 2G connectivity. Additionally, Airtel has integrated 28km of optical fibre network within Freetown, with just 3km remaining to complete the fibre network rings.
“Thus far, with the above interventions, alongside other coordinated efforts, we have greatly improved – and to the larger extent – met most of the key performance indicators as prescribed by NATCOM”.
Airtel (SL) Limited also wishes to reiterate its commitment to optimizing its network to ensure full compliance with NATCOM parameters and enhance customers’ experience across the network.